Our standard shipping usually takes 2-9 days. The specific time depends on the contents of your order and your location.

Standard shipping orders may take up to 2-3 days to process, with an expected delivery within 7-8 business days.

If you place an order before 10 AM Pacific Time (1 PM Eastern Time) and choose expedited shipping, we will process and ship it on the same day.

Orders placed after this time will be processed on the next business day. Please note that expedited orders placed after 10 AM Pacific Time on Friday (1 PM Eastern Time) will ship the following Monday (excluding holidays).

Once your order is shipped, you will receive a confirmation email containing your package tracking number.

Please note that tracking information will be updated within 24-48 business hours after shipment.

During peak times, shipping carriers may experience delays or missing scan information. You can also check the status of your package by logging into your account.

Yes, if your order total meets or exceeds the minimum amount specified for free shipping in your cart, you qualify for this offer.

Please note that free shipping may only be available in certain regions and is subject to change.

We do provide shipping to APO/FPO and P.O. Box addresses via standard shipping.

The price and estimated delivery date based on the destination will be shown at checkout.

Please note that shipping to these addresses usually takes longer than our standard 7-8 business days.

• Alaska and Hawaii: Orders are shipped via the United States Postal Service (USPS).

  Delivery to Alaska and Hawaii typically takes 8-21 business days. Original shipping fees are non-refundable after shipping.

   

• U.S. Territories: A flat fee of $13 is charged for orders shipped to U.S. territories.

  Delivery to U.S. territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands) typically takes 8-21 business days.

  All orders are shipped via USPS, and original shipping fees are non-refundable after shipping.

• Alaska and Hawaii: Orders are shipped via the United States Postal Service (USPS).

  Delivery to Alaska and Hawaii typically takes 8-21 business days. Original shipping fees are non-refundable after shipping.

• U.S. Territories: A flat fee of $13 is charged for orders shipped to U.S. territories.

  Delivery to U.S. territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands) typically takes 8-21 business days.

  All orders are shipped via USPS, and original shipping fees are non-refundable after shipping.

If your order contains multiple items, we will ship them together as each item is ready, rather than shipping them separately.

No, you will pay a uniform shipping fee for each order, regardless of whether items are shipped separately.

You can cancel your order as long as it has not started processing.

If your order has begun processing, you will not be able to make any changes.

In this case, we recommend that you cancel your current order and place a new one.

Packages totaling $300 or more will require a signature.

Customers can choose not to sign for orders over $300, but in that case, they assume full responsibility for lost, stolen, or damaged packages.

For any issues related to delivery or tracking, the quickest solution is to contact the shipping company directly.

Sometimes carriers prematurely mark items as “delivered,” or may require more information to complete the delivery.

We recommend that you contact the shipping company immediately to file a claim for the lost package.

SAIVASS is not responsible for lost or stolen packages. If you cannot resolve the issue with the shipping company, please email us at support@saivass.com,  and we’ll get to the bottom of it!

Most orders start tracking within 48-72 business hours after shipment.

If the estimated delivery date has passed and your package has still not been scanned, please contact our customer service team for assistance.

Presale items will have an estimated shipping date, but may be delayed or canceled due to factors beyond our control, such as manufacturer delays or quality issues.

We will notify you via email of any updates regarding your presale item.

Yes, you can update your address as long as your order has not shipped.

Please cancel your current order through your account and place a new order to update your shipping address.

We ship many products to most countries worldwide, but not all products are available for every country.

To check if your location qualifies for international shipping, please enter your address at checkout.

Please note that USPS international shipping can take several weeks and only provides tracking until the package leaves the U.S.; it will then be handed over to your local post office, and customs tracking is not available.